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We invite you to join our Live Support team as a dedicated Agent, playing a crucial role as the first point of contact for customer service. As a Live Support Specialist, your primary responsibilities will include promptly responding to customer inquiries via email and chat channels. Using a flowchart provided, you will troubleshoot and resolve issues to ensure customer satisfaction. In cases where additional expertise is required, you will escalate tickets to the appropriate team members for further assistance. This position requires excellent communication skills, a strong ability to follow established procedures, and a commitment to delivering exceptional customer service. Join our team and be at the forefront of providing outstanding support to our valued customers.
What you will be doing: As a live chat assistant you will be paid to reply to live chat messages on a businesses website or social media accounts. This includes answering customer questions, providing sales links and offering discounts.
Contract length: No fixed term
Rate: $25 – $35 per hour
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 5+ hours availability per week. Reliable internet connection.
Hours per week: 5 – 40 hours a week
Location: Remote work online (Italy preferred).
Live Chat Assistants are in huge demand worldwide right now.
If you can start right away please apply below.